Phulkari Villa - Privacy Policy

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Privacy Policy for PHULKARIVILLA

Effective Date: [15th October 2025]
Last Updated: [15th October 2025]

At PHULKARIVILLA, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website [www.PHULKARIVILLA.com] (“Website”) or interact with our services. By using our Website, you agree to the practices described in this policy.

We collect the following types of personal information:

Information You Provide Directly

Account details: Name, email address, password
Order information: Billing address, shipping address, phone number
Payment information: Credit/debit card details (processed securely via third-party providers)
Communication: Emails, messages, or feedback submitted via our contact forms

Information Collected Automatically

Device data: IP address, browser type, operating system
Usage data: Pages visited, time spent, clicks, referring URLs
Cookies and tracking technologies: Used to enhance user experience and analyse site performance

How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil orders
To manage your account and provide customer support
To send transactional and promotional communications
To improve our Website, products, and services
To detect and prevent fraud or unauthorised activity
To comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login details
Analyse traffic and user behaviour
Deliver personalised content and ads

You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our Website.

Sharing Your Information

We do not sell your personal data. We may share your information with:

Service providers: Payment processors, shipping companies, email platforms
Legal authorities: When required by law or to protect our rights
Business partners: For marketing or analytics (only with your consent)

All third parties are contractually obligated to protect your data and use it only for specified purposes.

International Data Transfers

If you are located outside the United Kingdom, your data may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms.

Data Security

We implement industry-standard security measures to protect your data, including:

SSL encryption for data transmission
Secure servers and firewalls
Access controls and authentication procedures

Despite our efforts, no method of transmission or storage is 100% secure. We encourage you to protect your account credentials.

Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to or restrict certain types of processing
Withdraw consent at any time (for marketing communications)
Complain with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at info@PHULKARIVILLA.com.

Data Retention

We retain your personal data only as long as necessary:

For order fulfilment and legal compliance
To maintain your account
For analytics and business improvement (in anonymised form)

Once data is no longer needed, we securely delete or anonymise it.

Marketing Communications

With your consent, we may send you promotional emails about new arrivals, sales, and exclusive offers. You can unsubscribe at any time via the link in the email or by contacting us.

Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal data from minors. If we discover that a child has provided us with personal information, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. We encourage you to review it regularly.